We offer return/replacement request of Products ordered on Capecanary within 7 days of delivery of the order. However, there are certain specified as “Non-Returnable” on the Website in the Product description, for which we do not offer return/replacement.
We only ask that you don't use the product and preserve its original condition, tags, and packaging. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
We endeavor to process your refunds within 10 business days from the date the returned product clears the Q.C at the Warehouse. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by Capecanary. In case of any refund discrepancies, Capecanary may at its sole discretion, request you to share with us a screenshot of your bank statement.
Capecanary may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles Capecanary to a claim against you.
Both side (To and Fro) Shipment charges will be deducted from the order amount.
If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 10 business days from the date of by Capecanary, after the products clear the Q.C process.
Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible incase wrong information has been provided to it.
How do I return/exchange my order?
To return/exchange your order, please follow these steps.
Login to your account
Fill the Return form available under Customer Service
You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.
Eligibility for Exchange
You shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for a size exchange for the same Product. Shipment charges need to be paid by customer in case of exchange.
When will my return get picked up?
We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 days of receiving the request.
Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care.
Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.
I have received 'Pickup service is not available' message when I try to return/exchange my order. What do I need to do now?
There are certain pin-codes where our transport partners currently do not support pick-up of returned items. You will get to see the message 'Pickup service is not available' if none of our transport partners support pick-up of the returned items from a pin-code. If you get to see this message, we request you to send the items to our warehouse using a courier company available in your location. Please ensure that the Products are in unused condition with their original packing and tags. After sending the shipment, please upload the shipment details through the 'Returns' functionality on our website/app. In returns, there is an option of other details where you can fill in the details of the shipment. Please note it is mandatory to submit the self-ship details to get a refund for the returned item. Once we receive the returned item in our warehouse and after the products clear the Q.C process, we will refund the amount of the items.
For self-shipment, our warehouse address is mentioned below.
Capecanay Apparel Private Limited
B-201, Vigyan Vihar, GH-19,